How Can We Help You?
Most questions are answered fastest by self-service. If you do not find what you need below, our team is one message away.
Pick What You Need
Each option opens the contact form with the correct subject, so your request reaches the right team first time.
Order Help
Order status, late or missing delivery, wrong items, damaged products, address change or cancellation.
Open an order requestRefunds & Payments
Refund amounts, refunds that have not arrived yet, failed payments and cash on delivery problems.
Request a refundAccount & Privacy
Delete your account and data, update your details, change your mobile number or fix an OTP problem.
Manage your accountDelivery Partners
Apply to deliver with Corio, partner with us as a grocery store, or send a bulk or business enquiry.
Apply to partnerApp & Installation
Help with the Android app download, installation errors and the ordering screens on your phone.
Get app helpFeedback & Complaints
Share a suggestion, raise a grievance or tell us what would make Corio better for your family.
Send feedbackTry These First
These steps solve the most common requests without waiting for a reply.
Track a live order
Open the Corio app and go to the order tracking screen. Status changes from confirmed to out for delivery to delivered.
If the status has not moved for several hours, raise an order request so we can check with the rider.
Cancel an order
Orders can be cancelled from the order history screen in the app while they are still being packed.
After packing has started, send a cancel request and the team will confirm what is possible.
Ask for a refund
Refunds apply to missing items, damaged or expired products and paid orders that were cancelled.
Send the order number, the reason and a photo of the product. Approved refunds return to the original payment method.
Fix login and OTP
Check the mobile number on the account, then request a fresh OTP from the login screen.
Still not working? Send the registered number and we will verify the account manually.
Delete your account
Send a delete account request from the registered mobile number and we will close the account.
Your details are removed as described in the privacy policy, apart from records we must keep for legal reasons.
Reinstall the app
Uninstall the current build, download the latest APK again and sign in with the same mobile number.
Installation problems are usually blocked downloads or an outdated Android version, both of which we can help with.
Talk To A Real Person
Written requests are answered within 24 working hours. Urgent order issues are prioritised.
Still Not Sorted?
Send us the details and your order number if you have one. We will take it from there.