Frequently Asked Questions

Corio is an online grocery store app that makes grocery shopping simple, fast and convenient. You can browse groceries, add products to your cart and order for doorstep delivery.

Tap any "Download App" button on this page, or scan the QR code in the Download section, to get Corio on your Android phone.

Download the Corio app, browse categories, add your favorite products to the cart, and place your order in just a few taps.

Fruits and vegetables, atta and flour, rice, dal and pulses, dairy, snacks, beverages, personal care, household essentials, spices, packaged foods and baby care.

You can browse products without signing up, but a registered mobile number is required to check out, pay and track your delivery. You can create an account in under a minute from the app.

There is no strict minimum, but keeping your basket above a small value usually works out better because delivery charges are calculated per order rather than per item.

Corio is building a local grocery delivery experience for customers in Sawai Madhopur, Ranthambore, Sherpur and nearby areas, serving selected areas.

Yes, Sawai Madhopur is one of Corio's core service areas.

Yes, Corio serves selected areas in and around Ranthambore.

Corio serves selected areas in Sherpur, with more neighborhoods being added over time.

We expand neighborhood by neighborhood based on demand and delivery capacity. Send us your locality through the contact form and we will keep you informed when it opens.

Once your order is placed, open the Corio app and go to the order tracking screen to see live status updates from packing to delivery.

First check the live status in the app. If the status has not moved for more than a couple of hours, call the helpline or send us the Order ID through the contact form and we will chase it for you.

You can cancel or edit an order from the app any time before it is handed over for packing. Once packing starts, the order can no longer be changed, and a cancellation charge may apply.

Yes, you can update the address from the order screen while the order is still being packed. After that, contact support and we will try to redirect the delivery rider.

Delivery charges depend on distance and order value, and they are shown clearly at checkout before you pay. Available slots are listed on the checkout screen.

The delivery rider asks for an OTP at handover. Keep the OTP to yourself, and check the order summary in the app once the order is marked delivered.

Tell us within 48 hours of delivery with your Order ID and a photo of the item. Use the "Product Quality / Damaged Item" or "Missing Item In My Order" subject in the contact form so it reaches the right team.

You can pay using the usual UPI apps, net banking, debit and credit cards, and cash on delivery where available. The full list is shown on the checkout screen.

Prepaid refunds are initiated within 24 hours of approval and usually reach the original payment method in 3 to 5 working days, depending on your bank.

The refundable amount is the value of the items we could not deliver, minus any delivery charges and applicable cancellation charges. A summary is always attached to the refund.

Send us the Order ID using the "Refund Not Received" subject with the date the refund was approved, and we will check the status with the payment gateway.

This is rare but it does happen when a payment request is retried. Send both transaction references through the contact form and we will reverse the duplicate amount.

Send an account deletion request using the "Delete The Account" subject in the contact form from your registered mobile number. We verify the request, close the account and delete your personal data as described in the Privacy Policy.

Use the "Change Mobile Number" subject in the contact form and tell us the old and new numbers. We verify the request from the registered number before making the change.

Check that your phone has network coverage, wait a minute and request the code again. If it still fails, choose "Unable to Login / OTP Issue" in the contact form and we will help you get back in.

We remove your personal data from our active systems as described in the Privacy Policy. Records that we are legally required to keep, such as transaction records, are retained for the required period only.

Choose "Become A Delivery Partner" in the contact form and share your city, vehicle type, driving licence number and daily availability. Our partnerships team will call you back within a few working days.

You need a smartphone, a two-wheeler or bicycle, a valid driving licence, an Aadhaar card and your bank account details for weekly payouts.

Earnings are calculated per successful delivery and paid out weekly to your registered bank account, along with a delivery summary.

Use the "Become A Grocery / Store Partner" subject in the contact form with your store name, address, GST number and product categories. Our onboarding team will get in touch.

Yes. For regular office, hostel or event requirements, pick "Bulk Order / Business Inquiry" in the contact form with your monthly volume and delivery location.

Check that your Android version is up to date and that there is enough free storage, then reinstall the app from Google Play. If it still fails, send the phone model and a screenshot through the contact form.

Use the contact form on the Contact page, call the helpline, message us on WhatsApp or email us. We reply to written requests within 24 working hours.

For your security we occasionally re-verify a mobile number, especially after a login from a new device. Confirming the OTP restores full access straight away.