Let's Talk About Your Order
Questions about a delivery, a refund, your account or a partnership? Pick a topic below and our support team will get back to you within 24 working hours.
Send Us a Message
All fields marked with * are required. Your enquiry goes straight to our support inbox.
Reach Us Directly
Faster With The App
Track live order status, raise a refund or update your address directly from the Corio app.
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How Refunds Work
Short summary of our refund and cancellation process. The full policy is part of the Corio terms you accepted at checkout.
Cancel Before Packing
You can cancel or edit your order from the app any time before it is handed over for packing.
Refunds for prepaid orders are initiated within 24 hours of cancellation.
Refund Amount
Refundable value is the amount actually paid for the items we could not deliver, minus any delivery charges and applicable cancellations.
Credit the amount was paid with, or as a Corio wallet balance.
Damaged Or Missing Items
Report damaged, expired or missing items within 48 hours of delivery with a photo, using the Product Quality or Missing Item subject in the form.
Approved claims are credited to your Corio wallet.
Before You Write To Us
Choose Delete The Account above and confirm from the registered mobile number. We close the account and delete personal data as described in the Privacy Policy.
Pick Become A Delivery Partner and share your city, vehicle type and availability. Our partnerships team will call you back.
Use the Refund Not Received subject with your Order ID. We also credit prepaid refunds to the original payment method.
Support requests are answered within 24 working hours. For urgent order issues, calling the helpline is the fastest option.