Privacy Policy

1Introduction

Welcome to Corio ("Corio", "we", "us" or "our"). Corio operates a grocery shopping and delivery mobile application (the "App") serving customers in Sawai Madhopur, Ranthambore, Sherpur and nearby areas.

This Privacy Policy describes how we collect, use, disclose and safeguard your information when you download, access, or use the Corio App and related services (collectively, the "Services"). By using the App, you agree to the collection and use of information in accordance with this policy.

2Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the App, and information from third parties.

2.1 Information You Provide

• Account details: name, phone number, email address and password when you register.
• Delivery information: home or work address, landmark details and delivery instructions.
• Order details: items purchased, order history, preferences and special requests.
• Communications: messages you send to customer support, reviews and feedback.

2.2 Information Collected Automatically

• Device information: device model, operating system, unique device identifiers and mobile network information.
• Usage data: pages viewed, features used, time spent in the App and crash logs.
• Location data: approximate or precise location (with your permission) to show nearby service availability and enable delivery.

2.3 Information from Third Parties

We may receive information from payment processors, delivery partners, and, where applicable, from social login providers if you choose to sign in using a third-party account.

3How We Use Your Data

We use the information we collect for purposes including:

• Processing and delivering your grocery orders accurately and on time.
• Creating and managing your account, and authenticating your identity.
• Sending order confirmations, delivery updates, and customer support responses.
• Improving the App, troubleshooting issues, and developing new features.
• Sending promotional offers and updates, where you have opted in to receive them.
• Detecting, preventing and addressing fraud, abuse, or security issues.
• Complying with applicable legal obligations.

4Sharing of Information

We do not sell your personal information. We may share information with:

Any third party we share data with is required to use it only for the purpose for which it was shared, and to keep it secure.

5Location & Delivery Data

Corio uses location data to confirm whether we currently deliver to your area (Sawai Madhopur, Ranthambore, Sherpur and nearby areas), to calculate delivery routes, and to help our delivery partners find your address. You can control location permissions at any time through your device settings; note that disabling location access may limit some App features, such as automatic address detection.

6Payments

Online payments made through the App are processed by trusted third-party payment gateways. Corio does not store your full card, UPI PIN, or net-banking credentials on its own servers — these are handled directly by our payment partners under their own security standards (such as PCI-DSS, where applicable).

7Cookies & Tracking Technologies

The Corio App and any associated website may use cookies, mobile analytics SDKs, and similar tracking technologies to remember your preferences, understand how the App is used, and improve performance. You can manage cookie preferences through your browser settings when using our website, and manage app-level tracking permissions through your device settings.

8Data Security

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure or destruction, including encrypted data transmission and access controls on our systems.

9Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or anonymize it.

10Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access, correct or update the personal information in your account.
• Request deletion of your account and associated personal data.
• Opt out of marketing communications at any time via the App settings or the unsubscribe link in our messages.
• Withdraw consent for location or notification permissions through your device settings.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

11Children's Privacy

The Corio App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will notify you of material changes by updating the "Last Updated" date at the top of this page, and where appropriate, through an in-app notice. We encourage you to review this page periodically.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us: